Domestic Workers Training for Hotels Certification

Core Courses:

1. Hospitality Fundamentals

2. Housekeeping Operations

3. Laundry and Linen Management

4. Cleaning and Sanitation Techniques

5. Customer Service and Communication

Specialized Courses:

1. Room Attendant Certification

2. Laundry Attendant Certification

3. Housekeeping Supervisor Certification

4. Cleaning and Maintenance Certification

5. Hospitality Safety and Security Certification

Software-Specific Courses:

1. Hotel Management Software Certification (e.g., Opera, Maestro)

2. Property Management System (PMS) Certification

3. Point of Sale (POS) System Certification

4. Time Clock and Scheduling Software Certification

5. Inventory Management Software Certification

Industry-Specific Courses:

1. Luxury Hotel Operations Certification

2. Boutique Hotel Management Certification

3. Resort Operations Certification

4. Hotel Front Office Operations Certification

5. Food and Beverage Service Certification

Soft Skills Courses:

1. Time Management and Organization

2. Teamwork and Collaboration

3. Conflict Resolution and Problem-Solving

4. Cultural Diversity and Sensitivity

5. Emotional Intelligence and Empathy

Certification Levels:

1. Basic Domestic Worker Certification (3-6 months)

2. Intermediate Domestic Worker Certification (6-12 months)

3. Advanced Domestic Worker Certification (1-2 years)

4. Expert Domestic Worker Certification (2+ years)

Elective Courses:

1. Hospitality Law and Regulations

2. Customer Relationship Management

3. Event Planning and Coordination

4. Wine and Spirit Service Certification

5. Hospitality Marketing and Sales

Target Audience:

- Housekeeping Staff

- Laundry Attendants

- Room Attendants

- Hotel Managers

- Hospitality Entrepreneurs

Benefits:

- Enhanced hospitality skills and knowledge

- Improved job prospects and career advancement

- Developed skills in industry-standard software and technologies

- Increased understanding of customer service principles

- Certification recognized by employers and industries

By offering these comprehensive courses, Simply Skills Development NPC equips individuals with the skills and knowledge to excel in domestic worker roles within the hotel industry.

Additional Advanced Courses:

1. Certified Hospitality Supervisor (CHS)

2. Certified Room Attendant (CRA)

3. Certified Laundry Attendant (CLA)

4. Certified Housekeeping Manager (CHM)

5. Certified Hospitality Manager (CHM)